Pan Pacific Kuala Lumpur International Airport has added yet another feather to its cap. The World Luxury Hotel Awards has recognised Pan Pacific Kuala Lumpur International Airport for their Service Excellence as the winner of the Global Luxury Airport Hotel category. The winners for the 2010 World Luxury Hotel Awards were announced at a lavish gala ceremony in Thailand on 8th October 2010 at the Dusit Thani Huan Hin hotel. Mr. Hans Winsnes, General Manager of Pan Pacific Kuala Lumpur International Airport represented the hotel at this glamorous red-carpet event.
Mr Hans Winsnes, General Manager of Pan Pacific Kuala Lumpur International Airport received award from Ms Marinique Truter, Executive Manager of World Luxury Hotel Awards
Selected by travel industry experts and professionals from different countries around the world, this award is a vote of confidence for our hotel’s world class facilities and service excellence. Established in 2006, the World Luxury Hotel Awards celebrate excellence in the luxury hotel sector. It is about congratulating hotels that have taken extra steps and have differentiated themselves from “good hotels” to “exceptional hotels”. The Awards are recognised as the pinnacle of achievement for Luxury Hotels worldwide (www.luxuryhotelawards.com).
When being informed of the award, Mr. Winsnes expressed his pride on behalf of the hotel’s team of Associates for this recognition and stressed this could not have been done without the unwavering support received from the owners of the hotel, Malaysia Airports Holdings Berhad, over time. “We wish to say a big ‘thank you’ to all who voted for us. We are indeed grateful for your high regards and confidence and we will continue to serve you with the utmost zeal and commitment.”
He added that ‘This success lies in the commitment of all our associates. All of us have Pan Pacific Hotels Group’s vision of ‘creating memorable hotel experiences’ instilled in us. This is supported by our 5 values that assisted us in contributing towards this great achievement that we have received today’. The hotel has over the years been taking continuous innovative steps to ensure value added customer service experiences, to meet and exceed customers changing expectations and will continue to do so over time to come.
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